Customer Help Center | FAQ
Customer Help Center
FAQ For Shoppers
What is your return policy?
All sales are final. Returns and exchanges will not be accepted. You can read more about shipping and returns here
Are your items authentic?
At Glow Luxury, our mission is to help you find the luxury item you have always wanted while also providing a worry-free luxury shopping experience. A key component of that is building trust through authenticity. We guarantee the authenticity of every item we sell or 100% of your money back. Read more about our authentication process here.
Do you offer overnight shipping?
We do! Choose overnight shipping at checkout! Please note it may take 1-2 business days to process your order. You can read more about our shipping and return FAQs here
What is the best way to contact you?
In most cases, the best way to contact us is by emailing info@nowyouglowluxury.com. While we sometimes respond to Instagram messages faster, we ask that all serious inquiries and correspondence is handled via email.
What is your condition scale?
- Like New: Items may have never been worn or used. May have been on display. May still have stickers on hardware.
- Excellent: Items have been worn but do not have any major visible signs of wear except from normal, light use.
- Very good: Items in very good condition have been worn regularly. They will show signs of light to moderate wear which include(s): scratches, scuffs, MINOR stains, LIGHT discoloration, or other marks.
- Good: Items in good condition have been worn regularly and show moderate to heavy signs of wear which may include: scratches, stains, discoloration or other marks.
FAQ For Sellers
How do I get started selling an item to you?
You simply click "Sell My Item Now" here. Be sure to create an account so you can follow along the process from quote received, quote sent, shipped, authenticated, and paid.
How long does the entire process take?
We typically say from the time you submit your item to the time you will receive your payment is about 10-14 business days. Please note this time frame excludes holidays and weekends.
How do you issue payment?
This could happen for a variety of reasons. Here are the main ones:
- Your item may be from a brand that we do not commonly sell.
- Your item may not be a category that we accept, such as clothing or fragrance.
- Your item may have a low resale value (due to the style, color, size, condition, etc.)
- Your item may be equivalent or like others we have in stock.
- Your item may below the condition grade of which we accept
- Your item may not have a good current resale value
How long is my quote valid?
All quotes are valid for 30 days
How long is my shipping label valid?
We ask you ship your item within 14 days of receiving your shipping label to avoid it being cancelled.
Does your shipping label include insurance?
You may choose to add insurance to the label. We cover the cost of the label itself, however if you choose to insure your shipment, we will deduct the cost of the insurance from your final payout.
Selling - What to Expect
Step 1
Click sell below and create an account.
Step 2
Our team will send you a quote in 3-5 business days.
Step 3
Follow instructions to ship your item(s) to us.
Step 4
We confirm condition and authenticity.
Step 5
Payment sent via bank transfer or PayPal.
FAQ For Sellers
How do I get started selling an item to you?
You simply click "Sell My Item Now" here. Be sure to create an account so you can follow along the process from quote received, quote sent, shipped, authenticated, and paid.
How long does the entire process take?
We typically say from the time you submit your item to the time you will receive your payment is about 10-14 business days. Please note this time frame excludes holidays and weekends.
How do you issue payment?
This could happen for a variety of reasons. Here are the main ones:
- Your item may be from a brand that we do not commonly sell.
- Your item may not be a category that we accept, such as clothing or fragrance.
- Your item may have a low resale value (due to the style, color, size, condition, etc.)
- Your item may be equivalent or like others we have in stock.
- Your item may below the condition grade of which we accept
- Your item may not have a good current resale value
How long is my quote valid?
All quotes are valid for 30 days
How long is my shipping label valid?
We ask you ship your item within 14 days of receiving your shipping label to avoid it being cancelled.
Does your shipping label include insurance?
You may choose to add insurance to the label. We cover the cost of the label itself, however if you choose to insure your shipment, we will deduct the cost of the insurance from your final payout.
Contact Us
Email Us
Authenticity Guaranteed
At Glow Luxury, our mission is to help you find the luxury item you have always wanted while also providing a worry-free luxury shopping experience. A key component of that is building trust through authenticity. We guarantee the authenticity of every item we sell or 100% of your money back.
How do you authenticate your items?
We have an in-house team of trained experts that utilize some of the best technologies in the industry to aid in the process of authenticating every item we receive. All items undergo an extensive authenticity verification process. We utilize outside product experts, microscopic technology and sometimes the brands themselves before the items ever even make it to our website.
What is Entrupy?
Entrupy is the best technology in the industry. Entrupy is a microscopic device that utilizes artificial intelligence and machine learning algorithms to authenticate select luxury branded handbags and accessories. As an Entrupy verified seller, they have entrusted us with their device. With this device, we submit images of logos, materials, leathers, and hardware. The algorithms judge images against a database of millions of other images to determine if the item is authentic. Entrupy is just one of the many tools we use to authenticate our items.
Shipping & Returns
Can I cancel an order after I have placed it?
An order may be cancelled within 15 minutes of being placed, however it will be subject to a 15% restocking fee to cover payment processor fees.
When will my order ship?
Our goal is to ship all orders as efficiently as possible. All orders will be shipped within 3-5 business days of ordering. We only ship orders Monday-Friday. We do not ship on Saturdays or Sundays. We ship all items via UPS Ground and require a signature upon delivery to ensure safe and proper delivery. We offer complimentary ground shipping on all orders. Expedited shipping is available for an additional charge as an option at checkout.
Will I receive tracking information?
- A shipment confirmation along with tracking number will be sent to your email used at checkout. Please note, tracking information is sent when the label is created/printed. It may take 1-2 business days before the item is picked up and begins tracking.
- Please note, we do not ship to PO Boxes. For security purposes, billing and shipping address must match at checkout.
What happens in my order is damaged in transit?
Now You Glow LLC is not liable for any products damaged or lost during transit. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Do you ship internationally?
Currently, we only ship within the United States and Canada.
Do you guarantee the workmanship of the items you sell?
Glow Luxury provides a guarantee of authenticity; however, we do not offer any warranty or guarantee of workmanship. Should the purchased item show any kind of defects in the future, the cost of repairing the item falls solely to the buyer.
Items are sold AS IS
We describe the wear and condition of all items to the best of our ability. It is important to note, that the items we are selling are not new. They are preloved and will show very light to moderate signs of wear. As the buyer, you understand items may have a vintage odor. We do not sell any items with strong perfume or pet odor. We do not accept any items that smell of smoke. Please read the descriptions of each item carefully and look at all the photos provided. We show all our handbags as they are, so please note the size. Coloring of bags can slightly change due to the varying screen calibration. If you are in doubt about any details of the item you are purchasing, please contact us prior to purchasing.
Buyer’s Remorse
As the buyer, you agree to research dimensions, size, style, strap length, material etc. prior to purchase.
Concerned about authenticity?
If you wish to return your purchase because you feel that the item is not authentic, you must contact us within 5 days of receiving your item. To offer a full refund, we require you to produce documentation that the designer item you purchased from us is not authentic. You can obtain documentation from a well-recognized authentication service. We will work together to resolve the issue. Please reach out to info@nowyouglowluxury.com with questions.
Errors and Omissions
We make every effort to ensure the accuracy of our prices and information. However, mistakes and typographical errors may occur. We reserve the right to make corrections. In the event you have purchased an item based on misinformation, Now You Glow LLC reserves the right to cancel the transaction with no further liability on its part.
Privacy Policy
EFFECTIVE DATE: January 9, 2021
Now You Glow LLC ("Now You Glow", the “Company”, "us", "we" or “our”) is committed to respecting and protecting the privacy of our Users. We understand and acknowledge that our Users have a legitimate expectation of privacy, including an expectation that we will protect their identities and personal information from disclosure to third parties, and we are committed to upholding that expectation of privacy with very limited exceptions, as described below. ”When the term “Users” is used in this Privacy Policy and related documents on our Site, it shall mean: (i) visitors and users of our Site defined below; and (ii) consignors to Now You Glow (“Consignors”) who are also subject to additional consignment terms pursuant to our Consignment Agreement (“Users”, “you” or “your”).
As used herein, the “Site” shall mean our website (www.nowyouglowluxury.com.) In the Site, we provide Users with access to consigned luxury items available for purchase and other related services, as amended from time to time (the “Service” or “Now You Glow Service”).
This Privacy Policy covers personal information collected about our Users and is part of our overall Terms of Service (“TOS”). Included in this Privacy Policy is:; ; and (iii) an additional supplementary policy specifically for residents of California (“CCPA Privacy Policy”).
This Privacy Policy describes:
1. the information identifying you that we collect;
2. how we use this information;
3. the legal basis upon which we process it;
4. with whom it is shared; and
5. how it is stored.
This Privacy Policy also describes other important topics relating to your personal information and privacy.
Please review this Privacy Policy to better understand our practices as they apply to your personal information. By using Now You Glow or accessing the Site, you confirm that you have read and understood the entirety of this Privacy Policy and agree to be bound by it and the other documents referenced herein.
Our Terms of Service (including Consignment Terms if you are a Consignor) apply to Now You Glow and this Site. If you do not agree to them, then you should not continue to Now You Glow or the Site.
CHANGES TO OUR PRIVACY POLICY
From time to time, we may modify this Privacy Policy in our sole discretion. If we make any updates or changes to this Privacy Policy, all modifications will be posted to this Site, and will be effective immediately upon our posting and, where appropriate, notified to you by post or email. By continuing to use Now You Glow, or using the Site, after updates are posted and effective you are confirming that you have read and understood the latest version of the Privacy Policy.
WHAT PERSONAL INFORMATION DO WE COLLECT?
Identifiers. We collect personal information of all Users of Now You Glow website, which includes identifiers such as:
1. your name;
2. phone number;
3. postal address;
4. email address.
Information Received Directly from You
1. Opinion polls or surveys. If you participate in our opinion polls, or surveys, we may collect additional personal information about you in connection with your response or entry.
Please note that we need certain types of personal information so that we can provide Now You Glow Service to you or so that you can be a Consignor. If you do not provide us with such personal information, or ask us to delete it, you may no longer be able to access our Services or provide goods and services to us.
USE OF PERSONAL INFORMATION WE COLLECT
We, or third party service providers acting on our behalf, collect, use, and store the personal information we collect to:
1. allow you to access and use our Site;
2. communicate with you (see Communicating With You section below);
3. register users;
4. process requests and orders ;
5.6.
7. recognize you when you return to our Site;
8. enable you to participate in our opinion polls or surveys;
9. administer our Site;
10. ensure the security of our services and our Site;
11. comply with any procedures, laws, and regulations which apply to us – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so (subject to our making all reasonable efforts, consistent with applicable laws and regulations, to protect our Users’ identities and personal information from disclosure to third parties); and
12. establish, exercise, or defend our legal rights – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so.
COMMUNICATING WITH YOU
We will contact you (including by email or mail) with information about our products, services, and offers which either you request, or which we believe you may be interested in (including through newsletters, alerts, and reminders about recurring event sales if it is in our legitimate interests, for business development and marketing purposes, unless you have told us that you don’t want to receive these messages by sending us an email at NowyouGlow@gmail.com.
If you provide us personal information when you communicate with us (including in person, by phone, or via email) this information may be shared with a Consignor or Customer Relations representative, employee, or expert that is most likely to be able to address your inquiry. This information will be used only for the purpose of responding to your inquiry.
ONLINE TRACKING
Like most websites, we, our service providers, and our third-party partners may collect certain information about your interaction with our Site. This information may be stored in log files. Information stored in log files may include IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and other information.
We collect this information through the use of cookies and other similar technologies. We use this information to analyze demographic and other trends, administer the site, track aggregate usage of the Site, and provide you with relevant advertising.
Where we use cookies on our Site, you may block these at any time. To do so, you can activate the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you will not be able to access all or parts of our Site or to use all the functionality provided through our Site.
For detailed information on the cookies we use and the purposes for which we use them, please refer to our cookies policy. By continuing to use our Site and/or our services, you are agreeing to our use of cookies as described in our cookies policy.
Your Privacy Choices, the legal basis on which we use your personal information and right to control our use of your personal information, are described below.
SHARING OF PERSONAL INFORMATION
THIRD PARTIES
We may need to share your personal information with our contractors in the course of operating our business and providing products or services to you. These contractors include vendors and suppliers, including but not limited to payment processors, suppliers of technical and support services, logistics providers, and cloud service providers that provide us with technology, services, and/or content for the operation and maintenance of our Site or Service. We will also share your personal information with companies that assist us in our marketing, advertising and promotional activities, analytics, and search engine providers that assist us in the improvement and optimization of our Site.
Access to your personal information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function. We require our contractors to keep the personal information they are provided with confidential and to comply with the terms of this Privacy Policy and applicable laws.
We will not rent, sell, or share your personal information with third parties or third-party advertisers for their own marketing purposes without your consent except to provide you with a product or service you request or as described in this Privacy Policy. If you have given your consent for us to use your personal information, but later change your mind, you should contact us using the information in the SEND US A NOTE section below and we will stop doing so.
We may also disclose and use anonymized, aggregated reporting and statistics about users of our website and apps or our goods and services and from interactions with us and our brands on social media for the purpose of internal reporting or reporting to our group or other third parties, and for our marketing and promotion purposes. None of these anonymized, aggregated reports or statistics will enable our users to be personally identified.
DISCLOSURES REQUIRED BY LAW OR FOR BUSINESS PURPOSES
We may disclose personal information pursuant to a request from law enforcement, or as otherwise required by law, or, in our sole discretion, to protect our rights, property or interests, including to enforce this Privacy Policy or our Terms of Service. We will make all reasonable efforts, consistent with applicable laws and regulations, to protect our Users’ identities and personal information from disclosure to third parties. In the event that we are legally compelled to disclose your personal information to a third party, we will make reasonable efforts to notify you unless doing so would violate the law or court order.
In our sole discretion, we may also disclose information we collect to a third party when we believe it is reasonably necessary to investigate or prevent harm, fraud, abuse, or illegal conduct, including to enforce or apply our terms and conditions or any other agreement or to respond to any claims, or to protect our rights or the rights of a third party. We will also disclose your personal information to third parties where it is in our legitimate interests to do so to run, grow and develop our business. Information collected from this Site may also be transferred as part of a merger or other combination, or as part of a restructuring, bankruptcy, transfer of assets, or to our successors in interest.
RETENTION OF PERSONAL INFORMATION
We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time we retain personal information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
In order to enforce the terms of this Privacy Policy, resolve disputes, or provide information to satisfy applicable governmental laws, regulations, investigations or proceedings, we may need to retain your personal information in our files. We will do so in compliance with applicable law.
YOUR PRIVACY CHOICES
UPDATES TO YOUR INFORMATION
You can contact us at any time to update, change or delete personal information Now You Glow maintains about you pursuant to this Privacy Policy.
ADDITIONAL INFORMATION
THIRD PARTY WEBSITES
This Site contains links to other websites provided by third parties. Please be aware that we do not control these third-party websites or any of the content contained on those websites. Once you have left our Site, we cannot be responsible for the privacy practices of such other websites. We encourage you to exercise caution and to read the privacy policy for the website you visit. The inclusion of hyperlinks to third party websites on our site in no way constitutes an endorsement by us of such websites' content, actions, or policies.
AGGREGATED INFORMATION
We may share aggregated information about you with third parties. Aggregated information is non-personal information about you that is combined with the non-personal information of other users.
ACCESS BY CHILDREN OR MINORS
Our Site is not directed to children under the age of 13, and our Terms of Service prohibit minors from using our Site or Service. We do not knowingly collect any information from children under 13.
SECURITY
We take precautions to protect information that we collect from our Users. We protect the information entrusted to us by taking all reasonable precautions to safeguard the confidentiality of personal information, including through use of appropriate physical, technical, and administrative safeguards and measures. These protections include restricting access to personal information to employees who need the information to perform a specific job. Technical safeguards and measures include use of encryption, passwords for access to our systems and use of anti-virus software.
However, in the course of provision of your personal data to us, your personal information may be transferred over the internet. Although we make every effort to protect the personal information you provide to us when using our Site, no information security safeguards can be guaranteed to be completely secure, so you should use caution whenever providing personal information online, electronically or otherwise. Once we have received your personal information, we will use standard procedures and security features to prevent unauthorized access to it.
Where we have given you (or where you have chosen) a password which enables you to access your online account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
HOW TO CONTACT US
If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by email at nowyouglow@gmail.com
COOKIE POLICY
Our website uses cookies. This policy explains what cookies are, why we use them, and how you can manage their use.
WHAT ARE COOKIES?
Cookies are small text files which are sent to your browser when you visit our website. When you visit our website again, the cookie allows our website to recognize your browser. When you visit our website, cookies may also be sent to your browser by other websites that are used for advertisements on other sites you may visit.
Cookies are useful because they help us make your website experience more enjoyable. They allow us to recognize your device (e.g. your laptop or mobile device) so that we can tailor your experience of our website.
WHY DO WE USE COOKIES?
Cookies do many different jobs on this website, such as letting you navigate between pages efficiently, remembering your preferences, remembering your username and password, enabling you to keep goods in your shopping basket, letting us analyze how well our website is performing, and improving your experience. They also help ensure that advertisements you see while you are on other websites are more relevant to you and your interests.
WHAT TYPES OF COOKIES DO WE USE?
We want you to understand the different types of cookies that we use on our website. Some of these cookies are essential to the operation of our website. Others are not essential but help to improve our website by collecting user information or try and improve your experience of our website by remembering your choices.
Generally, our cookies perform up to four different functions:
TYPE 1 – STRICTLY NECESSARY COOKIES – WHICH ENABLE SERVICES YOU HAVE SPECIFICALLY ASKED FOR
We use several cookies which are essential to the operation of our Site. For example, these types of cookies let us identify subscribers and ensure they can access the subscription-only areas of this website, enable our website to remember the goods that you add to your shopping cart, provide the necessary security your visit to our website requires, and help ensure the content of the pages you request load quickly. Without these cookies, services that you have asked for cannot be provided.
TYPE 2 – PERFORMANCE COOKIES – WHICH COLLECT ANONYMOUS INFORMATION ABOUT THE WEB PAGES YOU VISIT
These cookies collect information about how visitors use our Site, for example, which pages our visitors go to most often, and if they get error messages on those pages. These performance cookies don't collect information that identifies you as an individual – all information they collect is aggregated and anonymous. The information gathered is only used to improve how our website works.
HOW TO MANAGE COOKIES ON OUR WEBSITE
Cookies do lots of important jobs on our website and help to make your online experience more personal and more enjoyable.
By using our Site, you hereby consent to the use of cookies as described in this cookie policy.
However, you can disable all our cookies if you choose. If you do so, you may find that significant parts of our Site do not work at all, or do not work correctly.
DISABLING COOKIES
You can disable and/or delete all types of cookies by using your browser settings. Cookies are generally easy to disable and/or delete but how you do so varies from browser to browser. The "help" function within your browser should tell you how to do it. The best way may be to close your browser and then search for "cookie folder" or "cookie manager" or simply "cookie".
FURTHER INFORMATION
If you have any questions relating to this Cookie Policy, please contact us using the information in the LEAVE US A NOTE section above.
CCPA PRIVACY POLICY
EFFECTIVE DATE: AUGUST 29, 2019
This California Consumer Privacy Act Privacy Policy (“CCPA Privacy Policy”) is a supplement to the Privacy Policy and Cookie Policy of Now You Glow LLC ("Now You Glow", "us", "we" or “our”) and applies solely to Users who are residents of the State of California (as defined in Section 17014 of Title 18 of the California Code of Regulations). When the term “Users” is used in this CCPA Privacy Policy, it shall apply only to those who are residents of the State of California and are: (i) Users; and (ii) Consignors.
Defined terms as used herein shall have the same meaning as defined terms in the CCPA. To the extent Dynatrace receives personal information on Customer’s behalf that is subject to the CCPA, Now You Glow: (a) certifies that it understands and will comply with its obligations as a service provider under the CCPA, and(b) will not: (1) sell such personal information, or (2) retain, use, or disclose such personal information other than for the specific business purpose of performing the Services or as otherwise permitted by the CCPA. User is responsible for ensuring its compliance with the requirements of the CCPA in its use of the Services
WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). The CCPA sets forth certain categories of information under Cal. Civil Code §1798.140 (o)(1). For each category, we have provided information as to whether or not we have collected personal information under those categories within the last twelve (12) months:
A. Identifiers
We collect personal information of Users of our Website, which fall within the category of Identifiers and which include personal information such as: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
B. Personal information categories listed in Cal. Civ. Code § 1798.80(e) (the California Customer Records Statute)
We collect personal information of Users which may include personal information such as: A name, signature, physical characteristics or description, address, telephone number, driver's license or state identification card number, bank account number, credit card number, debit card number, or any other financial information. Please note that some personal information included in this category may overlap with other categories listed herein.
C. Characteristics of protected classifications under California or federal law
We do not collect personal information such as Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information) if voluntarily provided by a job applicant as a result of a job application process or voluntarily submitted as part of employment or Human Resources process.
D. Commercial Information
This includes information such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Included in this category is:
1. Information we receive from you when you register for the Site or to act as a Consignor to Now You Glow.
2. Information about the Now You Glow Service including:
• information about your use of the Now You Glow Service (including account related information such as payment information, purchase history, consign history);
• customer services information; and
• customer relationship management and marketing information.
E. Biometric Information
We do not collect biometric information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
F. Internet or other electronic network activity information including:
1. browser type;
2. your Internet Service Provider (ISP);
3. website referring/exit pages;
4. platform type;
5. date/time stamp;
6. other information related to your use of the Site.
G. Geolocation data
We do not collect geolocation data that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
H. Audio, electronic, visual, thermal, olfactory, or similar information
We do not collect sensory information such as audio, electronic, visual, thermal, olfactory or other similar personal information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
I. Professional or employment related information
We do not collect professional or employment related information with regard to job applications, employment records, professional association memberships and other job-related personal information.
J. Non-public education information defined as information that is not publicly available personally identifiable information as defined under the Family Educational Rights and Privacy Act (FERPA).
We do not collect non-public education information that is personally identifiable information such as educational records and student records in connection with job applications and employment. We do not collect non-public education information that is personally identifiable information directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
K. Inferences drawn from other personal information
We do not collect information that may be considered a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.
The above personal information is collected from the following sources:
1. Information Received Directly from You
2. Internet activity by your use of the Site including online tracking through use of cookies
3. Public websites and social media platforms
CATEGORIES OF PERSONAL INFORMATION SHARED FOR BUSINESS OR COMMERCIAL PURPOSES
In the preceding twelve (12) months, we have not disclosed the following categories of personal information for business or commercial purposes:
Category A: Identifiers
Category B: California Customer Records personal information categories
Category C: Protected Characteristics Classifications under California or federal law
Category D: Commercial Information
Category F: Internet or other electronic networking activity information
Category I: Professional or employment-related information
Category K: Inferences drawn from an of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, predispositions and behavior
We disclose your personal information for a business purpose to the following categories of third parties:
Service providers.
Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.
In the preceding twelve (12) months, we have not sold any personal information.
YOUR PRIVACY RIGHTS AND CHOICES
If you are consumer as defined in the California Consumer Privacy Act (CCPA), i.e., a resident of California as defined in Section 17014 of Title 18 of the California Code of Regulations, you have certain rights in relation to your personal information under the CCPA. Under the CCPA, you have the following rights:
• Right to Request Information Collected. If we collect personal information about you, you have the right to request that we disclose to you the following upon our receipt of a verifiable consumer request from you:
• The categories of personal information we have collected about you
• The categories of sources from which the personal information about you is collected
• The business or commercial purpose for collecting or selling personal information
• The categories of third parties with whom we share personal information and
• The specific pieces of personal information we have collected about you
• Right to Request Information Collected and Shared for a Business Purpose. If we collect personal information about you that is disclosed for a business purpose, you have the right to request that we disclose to you:
• The categories of personal information that we have collected about you
• The categories of personal information we disclosed about you for a business purpose
• Right Not to Be Discriminated Against. You have the right to not be discriminated against by a business because you exercised any of the consumer's rights under the CCPA, including, but not limited to, by:
• Denying goods or services to you
• Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties
• Providing a different level or quality of goods or services to you or
• Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
• Right to Request Deletion. You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
• Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
• We may deny your deletion request if retaining the information is necessary for us or our service providers to:
• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise our right to free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Otherwise use your personal information internally in a lawful manner that is compatible with the context in which you provided it.
• Right to Request Access and Data Portability. Upon receipt of a verifiable request from you to access your personal information we shall promptly take steps to disclose and deliver, free of charge to you, the personal information in accordance with Cal. Civil Code §1798.100 (d). The personal information may be delivered by mail or electronically, and if provided electronically, the information shall be in a portable and, to the extent technically feasible, in a readily useable format that allows you to transmit this information to another entity without hindrance. We may provide personal information to you, but we are not required to provide personal information to you more than twice in a 12-month period.
CONTACT INFORMATION
If you are a California resident and if you wish to submit a request to exercise your consumer rights under the CCPA or if you have questions regarding this policy, you may contact us by email at nowyouglow@gmail.com.
ADDITIONAL CALIFORNIA PRIVACY RIGHTS
California's "Shine The Light" law permits California residents to annually request and obtain information free of charge about what personal information is disclosed to third parties for direct marketing purposes in the preceding calendar year. Now You Glow does not distribute your personal information to outside parties for their direct marketing without your consent, except as provided for in this Privacy Policy.